Jobs Customer Service Jobs in Saudi Arabia in Saudi Arabia
Duties:
• Complies and adheres to the financial budgets in regard to revenue, payroll, and expenses to report accordingly for needed actions or preventive measures as appropriate.
• Seeks alternatives to minimize turnover to increase stability and moral in the department.
• Ensures the Front of House team, work with a sales focused attitude and an awareness of sales opportunities to maximize revenue.
• Ensures all Front desk personnel are aware of all room types, prices, and contracts and kept informed on promoting and up-selling initiatives.
• Maintains an open door policy.
• Schedules departmental physical inspection checklists and follows up accordingly.
• Ensures an efficient check-in and check-out procedures.
• Participates in guest or business driven events.
• Interviews all prospective Front Office Personnel to ensure they are customer focused.
• Monitors and controls VIP amenities.
• Maintains an image and superior relations with local authorities, and other external organizations.
• Analyzes working environment and initiates discussion of possible improvements within the Department and submits a proposal to the Director of operations for further actions.
• Reviews customer needs in cooperation with Department Heads from guest surveys and compiles relevant measures for training purposes for the departmental team.
• Coordinates and initiates yearly evaluations to all levels of team for the department.
• Oversees teaming, training, and evaluations of Front Office Department team members.
• Ensures daily shift hand-over is conducted in a professional and constructive manner.
• Ensures proper telephone operating procedures are followed at all times and in accordance with company standards.
• Ensures that all departmental operation manuals and job descriptions are prepared and updated annually.
• Ensures Front Office forms, reports, meeting minutes, training logs and guest comments are forwarded on a timely basis to Corporate and/or Hotel Management.
• Reviews daily reports to ensure system is maintained per company policies and procedures.
• Spot checks registration cards to ensure accuracy of data transfer and entry.
• Handles effectively all correspondence in regard to complaints within 24 hours of receiving.
• Conducts and/or attends monthly team meetings, shift briefings, training, or any other as scheduled by Management and ensures minutes are recorded and directed to the appropriate parties, as appropriate.
• Acts as a role model to all team members of the property in regard to the importance of punctuality and a high standard of personal appearance and hygiene in accordance to the hotel’s grooming standards. ’walk the talk’
• Ensures that the inside and outside of the Hotel is maintained and in perfect condition.
• Ensure that the public area in the lobby level, are well maintained all the time.
• Conducts daily front and back of house inspection schedule.
• Is familiar with all company’s policies, procedures and operating manuals.
• Knowledgeable of and adheres to the Safety, Health, Emergency, and Fire policies and procedures and carries out all related training activities accordingly to ensure a safe working environment.
• Is responsible for the overall the daily operational standards and policies of the Rooms Department.
• Is responsible for the overall appearance of the hotel.
• Develops and maintains interpersonal relationship with guests, Tour Operators and Team members to insure repeat business, internal and external guest loyalty.
• Plays a vital role in creating and upholding the Hotel’s Image between the Hotel and external authorities from one side, and team and internal guests from the other.
• Establishes a training structure within the department.
• Adheres to training schedules, and takes an ownership of the any training and development activities to team members.
Job Details
| Date Posted: | 2014-09-16 |
| Job Location: | Mecca, Saudi Arabia |
| Job Role: | Customer Service |
| Company Industry: | Hospitality/Tourism/Travel |
Preferred Candidate
| Career Level: | Management |
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jobs Front Office Manager (Saudi) - Anjum Hotels
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