Quality Control Jobs in Saudi Arabia in Saudi Arabia
To manage the day to day quality monitoring of key customer touch points and the Affiliates
To drive and inspire outstanding performance within the customer-facing departments by recommending clear goals, objectives and motivation, through professional, consistent and effective leadership across all areas impacted by the quality KPI’s.
To effectively manage performance in of the quality team areas to the extent where optimal performance is constantly tested, measured and delivered.
To have a strong and detailed focus on customer experience quality and work with Operational Managers to maximise the delivery of a world class quality automotive retailer, whilst at the same time ensuring people are respected and work within a controlled and balanced environment.
To undertake internal mystery shopping on a regular basis of key customer-facing departments with the view of identifying improvements with the cooperation of MIS reporting.
To drive and lead by example the delivery of strong attention to detail, accuracy and quality across all levels of the quality team - for both external and internal clients.
To effectively manage absence within the quality team budgeted levels and with a view to driving motivation and a strong people-focused culture.
To manage and engender a relationship with the client’s quality team to ensure quality is embedded within the Affiliate’s various customer-facing departments and highlight opportunities for improvement.
To constantly review personnel and seek out individuals for further development, both management and skills, to provide career options to the teams as well as ‘home grown’ quality experts for the organisation.
To work closely with HR on recruitment profiles, selection criteria, reviews of results and local conditions, such that the business is attracting and attaining quality and skilled individuals to fit specific roles.
Undertakes duties of a general nature, or additional tasks, that may be required from time to time by the business
To ensure that activities within the CXC are always prioritised appropriately and aligned to NAT’s business needs.
To hold weekly performance reviews and provide reporting to the business on:
o Performance - positive and negative variances and drivers;
o Quality - training and subject matter experts;
o Customer experience - key trends, observations and recommendations;
o Report on new initiatives and changes that are planned and implemented within the CXC
o To define and agree plan and priorities for week ahead.
Experience:
• Minimum of 5 years in an Operational Quality Assurance role, in a fast paced, dynamic sales orientated automotive environment, ideally gained in the GCC.
• Minimum of 5 years people management experience within an automotive retail environment
• Key to the role is to manage through others, fostering an environment of cooperation and respect. The candidate must have gravitas and authority whilst being able to create rapport and trust at all levels.
• Candidates must be passionate about customer service and the importance of people in its delivery
• Strong leadership/influencing and communication skills, with the ability not only to lead teams but empower, motivate and delegate as appropriate
• Candidates must be numerate and have excellent report writing skills.
• Proven track record of successful performance and change management and the ability to identify opportunities for continuous improvement within the current operating environment
• Results driven with high levels of energy, flexibility and enthusiasm
Job Details
| Date Posted: | 2015-02-03 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Quality Control |
| Company Industry: | Automotive |
Preferred Candidate
| Career Level: | Management |
| Degree: | Bachelor's degree / higher diploma |
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jobs Quality Manager - Rawaj Co. for Recruitment
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