Jobs Management in Saudi Arabia
• Customer Satisfaction
• Provide convenient appointments for service and repair work
• Assist customers with their concerns
• Road test, with the customer, to verify his concerns
• Identify needs courteously and accurately
• Secure customer approval (including cost estimate, vehicle delivery time and method of payment, warranty) before repair work is started
• Ensure that Service Advisors call customers regarding additional work that needs to be performed and when work is completed
• Implement customers scheduled maintenance follow-up process
• Use formal complaint handling process when required. Reach a resolution satisfactory to the customer and support the interest of the dealership
• Always refer to service records before making a decision
• Assist to guide the customer with his Service needs
• Sell service and maintenance to customers in person, by telephone and other methods
• Refer leads and prospects for vehicle sales to the Sales
Job Details
| Date Posted: | 2016-01-29 |
| Job Location: | Jeddah , Saudi Arabia |
| Job Role: | Management |
| Company Industry: | Financial Services; Automotive |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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