Jobs Customer Service Jobs in Saudi Arabia in Saudi Arabia
Main Duties and responsibilities:
Operations
• Participate in the establishment phase of the health SPA, giving recommendations regarding the setup and equipment.
• Maintain an up to date version of the Spa Procedure Manual and ensure compliance.
• Develop and maintain Spa literature, documentation and process handling requirements.
• Attend Management meetings and convey all relevant information throughout the Spa.
• Hold regular staff meetings to keep staff up to date on all aspects of the Spa’s operation.
• Ensure equipment is maintained in good working order.
• Manage inventory effectively; follow purchasing standards; ensure compliance.
Staffing & Human Resources
• Develop a Recruitment Kit for effective recruiting, screening, interviewing and hiring.
• Develop Value Packed Proposals and maintain internal staff retention programs.
• Implement ongoing skills training to ensure service standards are being upheld.
• Develop and monitor Job Descriptions and Staff Goals
Customer Service / In coordination with Marketing department
• Anticipate, identify and ensure customer needs are being met in the best possible way.
• Monitor customer satisfaction with surveys, focus groups and comment cards.
• Develop and deliver credible, competitive, value-plus service to the customer.
• Guide staff to become caring problem solvers, cooperative, accommodating and fair.
• Exhibit a professional attitude, diplomacy and an Ability to handle difficult situations.
• Uphold gracious front desk procedures in the booking and handling of customers.
• Maintain fresh, effective programs to consistently retain and grow customer base.
• Develop and maintain compensation guidelines for customer complaint handling.
Marketing
• Develop Spa’s Marketing Strategy in cooperation with Marketing Department.
• Be proactive in developing publicity opportunities and effectively dealing with media.
• Develop and maintain gracious and efficient front desk procedures.
• Maintain and update all necessary internal and external signage.
• Create ongoing in-house promotions and activities to stimulate sales, staff and customers.
• Guide business decisions by staying on top of Spa industry trends.
• Maintain a strong menu of services with both exceptional artistic and aesthetic value.
• Consistently develop and grow retail sales through training, tools and monitoring.
• Ensure the Spa is always staged for maximum customer’s impact.
Planning
• Create and maintain Staff Contracts, ensuring accuracy and compliance.
• Perform Staff Evaluation Reports with proposed action plans.
• Effectively administer and monitor Staff Scheduling procedures.
• Demonstrate an exceptional level of professionalism for the staff to emulate.
• Create a motivating environment of sincerity, warmth and fun for staff and guests.
• Implement Negative Staff Behavior and Dismissal guidelines with follow-through.
Financial
• Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses.
• Use financial plans for spotting trends, measuring productivity and monitoring progress.
• Control ongoing service and product margin analysis to ensure profitability.
* Coordinate with finance department for the annual budget and expenses.
• Implement opportunities for managing operational costs and boosting the bottom line.
• Develop procedures for accurate inventory control and monitoring.
• Implement full Spa product and service purchasing standards and ensure compliance.
• Administer staff and client scheduling for maximum.
Job Details
| Date Posted: | 2016-07-27 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Customer Service |
| Company Industry: | Healthcare, other |
Preferred Candidate
| Career Level: | Management |
| Gender: | Female |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
| Degree: | Bachelor's degree |
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