Service Desk Specialist Technology/IT Jobs in ksa

Technology/IT Jobs in Saudi Arabia Service Desk Specialist
Jobs Technology/IT Jobs in Saudi Arabia in Saudi Arabia

• Provide first level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilize excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services

Job Details

Date Posted:	2017-01-30
Job Location:	Riyadh, Saudi Arabia
Job Role:	Information Technology
Company Industry:	Information Technology

Preferred Candidate

Career Level:	Mid Career
Nationality:	Saudi Arabia
Degree:	Bachelor's degree

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