Jobs Customer Service Jobs in Saudi Arabia in Saudi Arabia
Our client is one of the biggest business centers in the Kingdome of Saudi Arabia. We are looking for Senior Customer Service Representative (SCSR) to play key role in delivering the customer
service expectations of our customers, prospects and vendors. In conjunction with the rest of the centre team, the SCSR ensures the customer experience is exceptional throughout the entire business centre.
The SCSR also serves as the primary backup for the General Manager as well as the trainer and
mentor for new Customer Service Representatives (CSRs) in the centre.
Key Areas of Responsibility
Supervision of CSRs
- Serves as the primary backup for the General Manager including (as needed) conducting
customer meetings, touring customers, handling customer concerns, coordinating questions
through to resolutions with the Global Service Centre (GSC) team on behalf of the customers, etc.
- Serves as a mentor and trainer for new CSRs in the centre and a team leader to the CSRs
throughout the day.
- In conjunction with the General Manager, the SCSR ensures compliance to Health & Safety
regulations and processes, ensuring that the appropriate steps are taken for an emergency
response situation.
Selling Services
- Contribute to the overall revenue of the centre by identifying opportunities and actively
upselling/cross selling products and services.
- Ensures that all daily service charges are captured and entered into the POS (billing system) on a daily basis.
Customer Service/Administration
- Act as a key point of contact for customers and visitors providing a professional and friendly service
as well as delivering an exceptional first impression.
- Serve as a primary resource in assisting customers within the centre; whether showing a customer to a meeting room, preparing their new office for move-in, troubleshooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks.
- Provides a great environment for our customers by taking pride in continually keeping the centre “show ready” by ensuring the business lounge, conference rooms, show offices and common areas are spotless and prepared for our next guests at all times.
- The SCSR becomes an extension of our customer’s team by delivering their mail, answering their phones, sending their packages, ordering their office supplies, booking their meeting rooms, preparing their meeting rooms, and ensuring that they are able to concentrate on their work, while we manage their office needs.
- Serve as a resource for customers seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.
- Demonstrate a true passion for customer service by proactively seeking ways to surprise and delight our customers and guests, always going above and beyond.
Job Details
| Date Posted: | 2018-02-25 |
| Job Location: | Jubail, Saudi Arabia |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Real Estate; Hospitality/Tourism/Travel |
Preferred Candidate
| Career Level: | Mid Career |
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