Jobs Customer Service Jobs in Saudi Arabia in Saudi Arabia
• To ensure desired customer delight by providing satisfactory response to customer interaction. • To achieve desired contact center business plan results for revenue & costs. • Manage Customer Interactions through Inbound voice contact through his/her team for the various services. • Identify steps in work processes. • Identify improvement opportunities. • Test improvement opportunities. • Fully implement improvements with best results.• Constantly monitor & review performance metrics for achievement of objective. • To track & ensure closure of complaints. • To effectively manage Contact Center operations for constant performance achievements.• Identify relevant training needs of agents and Team Leaders & ensure effective implementation. • Effectively manage shift operations. • Prepare work/manpower schedules. • Prepare contingency plans. • Interface with IT/HR/ Training/Quality. • Collate data & generate MIS report. • Recruit, train & retain team in conjunction with HR for optimum performance. • Mentor and develop the team.
Job Details
| Posted Date: | 2018-03-20 |
| Job Location: | Jeddah , Saudi Arabia |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Customer Service |
Preferred Candidate
| Career Level: | Management |
| Gender: | Male |
| Degree: | Bachelor's degree |
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jobs Sr. Operations Manager - Contact Center Company
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