Jobs Customer Service Jobs in Saudi Arabia in Saudi Arabia
- Ensure incoming Service Requests (“Call Back”) are monitored on an hourly basis and distributed
amongst Customer Care team.
- Ensure all website inquiries from customers are acknowledged and distributed within Customer
Care team
- Ensure that contact list is fully updated and enquiries are forwarded to the right employees
within the company.
- Return customer calls (received from Call Centre via Service Requests with turn-around time of 4
hours).
- Be courteous, polite, helpful and professional in customer approach.
- Encourage customers to provide feedback by return email
- Take over Secretarial role reporting to Manager, Customer Care.
- Acknowledge and distribute customer website inquiries within Customer Care team and the
company overall within 48 hours.
- Escalate repeated / answered inquiries to the management.
- Provide customers with high level of service as per agreed department to achieve 85% customer
satisfaction via professional & timely problem resolution, product knowledge, and status update,
willingness to help timely call back and turn-around time in.
Job Details
| Posted Date: | 2019-03-21 |
| Job Location: | Saudi Arabia |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Other |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Saudi Arabia |
| Degree: | Bachelor's degree |
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jobs Call Center - Wagamama
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