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• Establish and implement Computer Aided Facilities Management (CAFM) system throughout the company. Manage all workflow processes and activities.
• Proactively manage and take ownership of issues. Rapid and accurate analysis of issues. Seek equitable and creative solutions to problems.
• Manage the customer call centre and ensure contract compliance and a consistently high level of service delivery, within agreed response times
• Consistently monitor processes, systems and procedures to maintain optimum customer service, efficiency and accuracy. Coordinate with Head of Operations, the finance department and the procurement department to manage seamless service delivery.
• Develop, lead, motivate and inspire a professional team enabling them to meet both personal and business targets. Provide clear operational direction and support to team. Monitor and drive achievement of KPI's.
• Strong teamwork ethic and promotion of customer service excellence to both internal and external customers.
• Develop and implement a compliance monitoring system.
• Drive standardisation of processes and systems.
• Provide regular updates to the Facilities Manager / Project Manager on pending calls and PPM documents and escalate to sr. management if required.
Job Details
| Posted Date: | 2019-06-09 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Information Technology |
| Company Industry: | Facilities Management |
Preferred Candidate
| Career Level: | Management |
| Degree: | Bachelor's degree |
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