Jobs Administration Jobs in Saudi Arabia in Saudi Arabia
Job Overview:
The role of the Front Desk is to support and facilitate guest transactions and services. Its role covers the pre-arrival,
arrival, occupancy, and departure stages. In addition, Front Desk function is responsible for coordinating with other
departments such as Maintenance, F&B, HK & Laundry functions, IT, etc. as to report guest complaints and create job
orders for action. Function with a focus on improving customers’ experiences via their interactions through phone and in
person.
Major Duties & Responsibilities:
Represent the residency to all guests throughout all stages of their stay.
Pre-enter all reservations prior to customer’s arrivals, following reservation procedures.
Develop and maintain up to date record on guest information, guest service and ensure guest satisfaction.
Assign Job requests to their respective department.
Communicate with HK, Laundry, and F&B before new guest’s arrival and ensures that rooms are ready.
Responsible for welcoming guests and handling any complaints; logging them into the system.
Follow up on all job requests on hourly basis.
Regularly check with Maintenance, Housekeeping, and CRM to solve guest complaints.
Report daily occupancy in coordination with the HK&L and F&B to ensure proper planning.
Responsible for maintaining and improving all day-to-day administrative aspects pertaining to operations and
systems.
Perform night audit of residency for revenue as per existing procedures.
Perform daily audit of housekeeping report and study occupancy reports to ensure accuracy.
Job Details
| Posted Date: | 2019-10-09 |
| Job Location: | Rabigh, Saudi Arabia |
| Job Role: | Administration |
| Company Industry: | Hospitality & Accomodation; Catering, Food Service, & Restaurant |
| Monthly Salary: | US $2,000 |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Saudi Arabia |
| Degree: | Bachelor's degree |
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