Jobs Engineering Jobs in Saudi Arabia in Saudi Arabia
Overview
As a Support Engineer, you will take responsibility for responding to issues/outages and security threats on customer premises related to services/products provided. You will work to ensure that the solution is always in good shape and in good security levels.
Key Duties & Responsibilities
· First-line of contact for the customer for all communication relating to Network Communications and Network Security issues.
· Respond promptly to support tickets/requests and other incidents from company to Al Saudia customers until resolution while keeping customers informed regularly.
· Establish and maintain solid relations with Customer facilitating needed resources.
· Help train Customer on-the-job through knowledge transfer.
· Communicate proactively with other departments within the organization as well as with Customer.
· Work with Operations, Logistics, Quality Assurance, and Procurement Departments and external suppliers as necessary.
· Complete all assigned tasks and reports in a timely and efficient manner.
· Ensure personal development and certification target according to department needs and business growth.
· Full-time basis
· Normal Working Hours: 8:30-5:30 5 days a week; unless over-ridden by Customer’s working hours.
Job Details
| Posted Date: | 2020-04-20 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Engineering |
| Company Industry: | Telecommunications; IT Services |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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