Jobs Customer Service Jobs in Saudi Arabia in Saudi Arabia
Ø Answer courteously inbound calls.
Ø Respond to customer inquiries within the agreed standards and KPIs
Ø Generate customer interest in the services or products offered by the company.
Ø Provide personalized customer service by responding to the needs of the customers.
Ø Ensure feedback from the customer to further improve the customer services.
Ø Manage and update customer databases with the status of each customer.
Ø Coordinate with the dispatch team to send products or provide services on time to customers.
Ø Provide customers with brochures and information packages on products or services.
Ø Build customer loyalty by follow-up of customer calls.
Ø Evaluate problems of the customers and provide logical lasting solutions.
Ø Manage filing, mailing, correspondence and other management tasks.
Ø Managing large amounts of inbound and outbound calls in a timely manner
Ø Following call center “scripts” when handling different topics
Ø Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Ø Seize opportunities to upsell products when they arise
Ø Build sustainable relationships and engage customers by taking the extra mile
Ø Meet personal/team qualitative and quantitative targets
Job Details
| Posted Date: | 2020-05-05 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Call Centers & Customer Care Outsourcing |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
| Degree: | Bachelor's degree |
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jobs Customer Service Agent - Contact Center Company
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