Sr Executive / Asst. Mgr - Customer Service - Landmark Group jobs Customer Service in ksa

Customer Service Jobs in Saudi Arabia Sr Executive / Asst. Mgr - Customer Service - Landmark Group
Jobs Customer Service Jobs in Saudi Arabia in Saudi Arabia

Position Objective: Managing and leading a team of customer service associates with a mission of providing  before/after sale services and effectively solving customer issues and turning them in loyal customers

The Role

•  You’ll train and coach the customer service associates to provide a personalized approach to customer service.


• You’ll build a great culture with the team of highly customer focused & efficient


• You’ll ensure delivery of SLAs- Service and Cost for the business


• You’ll monitor that all task of service associates are completed within agreed time.


• You’ll develop shift patterns for team to meet customer demand as well staff satisfaction


•  You’ll be delivering a comprehensive service to enquiring customers


• You’ll address and resolve issues/disputes arising from customers or clients to the satisfaction.


• You’ll improve customer service experience by engaging with customers and facilate organic growth of customers


• You’ll   plan and execute “Continuous improvement” initiatives in customer service


• You’ll provide a productive and motivating working environment


• You’ll keep accurate records and documents of customer service actions and discussions


• You’ll compile customer call reports, analyze/interpret and action taken for improvement


• You’ll provide daily, weekly, monthly reports highlight the improvements and areas to be improved


• You’ll be part of implementation team to release the customer service platform.


• You’ll be co-orinating with service provider and supplier to ensure that there is minimum outage in the process and system.

Job Details

Posted Date:	2020-07-07
Job Location:	Riyadh, Saudi Arabia
Job Role:	Customer Service and Call Center
Company Industry:	Fashion & Apparel; Internet/E-commerce

Preferred Candidate

Career Level:

Mid Career

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