Jobs Customer Service Jobs in Saudi Arabia in Saudi Arabia
Automotive dealership company is looking for a skilled Contact Center manager to supervise daily operations and personnel, aiming for maximum customer satisfaction, efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. An excellent contact centre manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a customer contact manager, you must also have excellent customer service and communication skills.
Job Description
- Develop objectives for the contact centre’s day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collect and analyse contact centre statistics (sales rates, costs, customer service metrics etc.)
- Assume responsibility of budgeting and tracking expenses
- Hire, coach and provide training to personnel to maintain high customer service standards
- Monitor and improve digital, telephone handling and other procedures
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Prepare reports for different departments or upper management
Identify Threats and Opportunities in user-generated content surrounding the business, and report notable threats to appropriate management.
- Analyse campaigns and translate qualitative data into recommendations and plans for management.
- Monitor effective benchmarks (Best Practices) for measuring the impact of campaigns. Analyse, review, and report the effectiveness of campaigns in an effort to maximize results.
Job Details
| Posted Date: | 2020-08-16 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Automotive Dealership & Distributor; Call Centers & Customer Care Outsourcing |
| Monthly Salary: | US $5,000 |
Preferred Candidate
| Career Level: | Management |
| Degree: | Bachelor's degree |
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jobs CONTACT CENTRE MANAGER
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