Jobs Engineering Jobs in Saudi Arabia in Saudi Arabia
• Operate and maintain the entire company network by 24x7
• Maintaining service stability, network performance, availability and customer satisfaction
• Troubleshooting & Support to Business Customer Issue End To End and Handling customer technical issue in Tier 1
• Follow-up with client tickets and with other Operation departments such as Systems, Network, Installation, RF and PM if needed.
• Write all incidents, outages and performance alerts in Ticket Systems either internal or external and Categorize issues for escalation to appropriate technical teams.
• Response on the customer's problems either by Emails, Phone, or WhatsApp.
• Monitoring and operation of the Ground Stations.
• Follow up with contractor regarding RF, Fiber and Electro Mechanical incidents.
• Escalate problems to appropriate level & department, if an issue is not resolved in a specific time.
• Perform all report type, daily, weekly, and monthly Health Check status on main components in DC/CN and GWs.
• Preparing the documents that help NOC on their job (NOC Guidance).
Job Details
| Posted Date: | 2020-09-02 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Engineering |
| Company Industry: | IT Services |
Preferred Candidate
| Career Level: | Entry Level |
| Gender: | Male |
| Nationality: | Saudi Arabia |
| Degree: | Bachelor's degree |
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