Jobs Technology/IT Jobs in Saudi Arabia in Saudi Arabia
The Operations Associate is a key member of the Operations Team, reporting to the Chief Operating Officer (COO). Manage the day-to-day running of business operations to enhance the customer experience and ensure smooth and efficient service delivery.
Responsibilities:
· Responsible for the smooth functioning of the platform/application and ensure its effectiveness and efficiency and for performing all operational processes and procedures.
· Designs and maintains all operational processes according to operation policies.
· Manages all daily operational activities to maximize effectiveness and efficiency.
· Ensures that all operational activities for areas of responsibility comply with all industry and government regulations.
· Works with the business departments and other personnel to help keep businesses running smoothly.
· Ensures that our main platform /application meet operational targets.
· Monitors platform /application services, service levels, application performance and issues, system tuning, and alerting emergency resources when a problem occurs.
· Reports on the performance of platform/application.
· Maintains operational logs and journals, including monitoring data and the operational knowledge bases.
· Make decisions towards managing the response to an incident appropriately. This includes decisions on prioritization, escalation, and technical response.
· Provides guidance and training to junior team members and takes the lead in representing the team and interactions with other teams as necessary.
· Performs appropriate tests and provide training to upgrade product quality.
· User provisioning – Creation and authorization of user profiles on platform/application. Also includes changes to user-profiles and the procedure for deleting old user profiles
· Administers and monitors daily, weekly, and monthly platform/application and determines the availability of platform/application.
· Prepares reports and ensure optimal performance and maintain records of service level agreements for customers.
· Assists technical staff to check and ensures resolution of all issues to achieve all objectives.
· Monitors all communication for each customer to assess operations within the timeframe.
· Administers and provides an upgrade to systems and escalate issues.
· Evaluates all balancing functions as required by IT departments and other functional areas.
Required Qualifications:
· Ability to communicate verbally and in writing, in Arabic and English, and give presentations to a high standard to all audience types.
· Working knowledge of data analysis and key performance metrics.
· Knowledge of industry and government regulations.
· Deciding and Initiating Action.
· Presenting and Communication Information.
· Creating and Innovating.
· Acumen and exemplary work ethics.
· Bachelor’s degree in IT-related field.
Not more than 2 years’ experience in either of the following (optional):
· Background in the motor industry (in an agency or car dealership) or insurance industry (in an insurance company, broker, or agent)
· Worked closely as supportive roles for customer care or as customer care agents directly.
Job Details
| Posted Date: | 2020-09-14 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Information Technology |
| Company Industry: | Financial Services; IT Services |
| Monthly Salary: | US $3,000 |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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