Jobs Management in Saudi Arabia
Summary:
Responsible for contributing to the achievement of revenue, profit, man-hour sales, CSI and increase customer retention through efficient distribution service operations’ plans and high operations productivity.
Knowledge:
Customer and personal service: knowledge of principles and processes for providing customer services including customer needs assessment, meeting service quality standards and evaluation of customer satisfaction.
Administrational & Management: Basic knowledge of business and management principles involved in resource allocation, production methods, and coordination between people and resources.
Aftersales & Marketing: business needs knowledge of promoting and selling service products, this includes marketing strategy and technique, product demonstration and aftersales control systems.
English Language: Basic knowledge of the structure and content of English language reading, writing, listening and speaking, that includes engineering & technical terminology.
Essential Duties and Responsibilities:
- Monitor performance evaluation periodically and motivate employees to achieve peak productivity in a performance driven learning culture.
- Monitors the performance (KPIs) of the dealership regularly and provide guidance to ensure dealer / location development.
- Identify service operations manpower requirement and ensure the required number of qualified staff are properly placed according to their skills to meet productivity standards.
- Monitor service staff training needs and recommend appropriate technical and management training programs to the FOD to align with the MMC Basic evaluation / certification & renewal of certification standard.
- Monitor and evaluate daily performance of service team to ensure the service center’s business performances are met by taking corrective actions in conjunction with center management whenever required.
- Evaluate the performance of his service center on daily, weekly and monthly reports.
- Performance analysis and gap analysis for improvement by monitoring service performance dashboard at different areas.
- Recommend short term and long term action plans that fulfill budgets achievement.
- Service Process analysis and improvement.
Job Details
| Posted Date: | 2020-09-29 |
| Job Location: | Dammam, Saudi Arabia |
| Job Role: | Management |
| Company Industry: | Automotive Dealership & Distributor |
Preferred Candidate
| Career Level: | Management |
| Gender: | Male |
| Degree: | Bachelor's degree |
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