Jobs Engineering Jobs in Saudi Arabia in Saudi Arabia
Job Description
Job Title: Support Engineer
Reports to: PS Manager
Overview
As a Support Engineer, you will take responsibility for responding to issues/outages and security threats on
customer premises related to services/products provided by company. You will work to ensure that the solution is
always in good shape and in good security levels.
Key Duties & Responsibilities
First-line of contact for customer for all communication relating to Network Communications and Network
Security issues.
Respond promptly to support tickets/requests and other incidents from BT Al Saudia customers until
resolution while keeping customers informed regularly.
Establish and maintain solid relations with Customer facilitating needed resources.
Help train Customer on-the-job through knowledge transfer.
Communicate proactively with other departments within the organization as well as with Customer.
Work with Operations, Logistics, Quality Assurance, and Procurement Departments and external suppliers as
necessary.
Complete all assigned tasks and reports in a timely and efficient manner.
Ensure personal development and certification target according to department needs and business growth.
Full-time basis
Normal Working Hours: 8:30-5:30 5 days a week; unless over-ridden by Customer’s working hours.
Other duties as assigned by management.
Job Details
| Posted Date: | 2020-09-05 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Engineering |
| Company Industry: | Telecommunications; Cyber & Network Security |
Preferred Candidate
| Career Level: | Management |
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jobs Support Engineer - Linnk Group
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