Jobs Technology/IT Jobs in Saudi Arabia in Saudi Arabia
• Roles & Responsibilities –
o Provide In-depth technical support to troubleshoot and resolve incidents
o Troubleshooting issues by going through the log files with a thorough attention to detail
o Responding quickly and intelligently to production issues and facilitating communication between L1 and other teams
o Contribute to the knowledge base and actively use the existing documents in the resolution of support cases
o Should be responsible for maintaining SLA and availability of the application
o Able to work on minor enhancements, Customization and configurations
o Provide assistance to other team members
o Proactively keep management informed of critical customer issues/concern
o Follow incident management process to - Diagnosis, investigation, resolution, coordination with infrastructure support and other application owners
o Co-ordinate with L3 support for application bug/ enhancement requirement
o Support L3 team during implementation.
o Proactive Monitoring of the system to ensure a stability of the application
o Ability to work with Cross-functional teams - Platforms, Development, testing etc. to ensure that all the application environments (Production & lower environments) are stable and functional without any issue
o Documenting of new production functionalities which has been deployed as a part of Sprint Development
o Should possess both ‘technical knowledge’ and “people" skills
Job Details
| Posted Date: | 2020-10-07 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Information Technology |
| Company Industry: | Human Resources |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | Saudi Arabia |
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