Customer Care Coordinator - UNITED MOTORS COMPANY jobs Customer Service in ksa

Customer Service Jobs in Saudi Arabia Customer Care Coordinator - UNITED MOTORS COMPANY
Jobs Customer Service Jobs in Saudi Arabia in Saudi Arabia

Job Purpose :

Involves accurate filing/monetary cases like refunds and approvals. The administrator is responsible to check the refund cases received via Phone/Email/Walk-in/MCI for UMC. and lodge them as they arrive and follow up with departments. He/She needs to speed up and close the cases with approvals to avoid any further complaints escalations to higher managements/MCI which can include legal actions and penalties.

Duties & Responsibilities

•      Keep a track on received cases (arrives by Phone #9200./Email/Walk-in/MCI) for UMC.
•      Follow up on complaint cases received for the day in Help Desk which are already lodged by the coordinator.
•      Helps the coordinators to do the filing for cases received by MCI/CGME/MCI by regions (Central/Western/Eastern) UMC.
•      Understand the complaint received better to build First call resolution.
•      Calculate the refund amount coordinating with the departments to make sure the amount refunded is correct.
•      Escalate the complaint to the respective department on which it is received and follow up on the same.
•      Update the case’s replies as follow ups in Help Desk system, making a case history in the system with details.
•      Coordinate with the management to have the approvals done for the refund as need to prepare cheques for the customers.
•      Call the customer and send SMS as an when the Cheques are ready for the customer to come and receive it.
•      Responsible to make sure the case is solved and should close the case with Help Desk system for UMC.

Job Details

Posted Date:	2020-10-18
Job Location:	Riyadh, Saudi Arabia
Job Role:	Customer Service and Call Center
Company Industry:	Automotive Dealership & Distributor; Automotive Repair, Spare Parts, & Support Services
Monthly Salary:	US $2,000

Preferred Candidate

Career Level:	Entry Level
Gender:	Female
Nationality:	Saudi Arabia
Degree:	Bachelor's degree

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