Jobs Engineering Jobs in Saudi Arabia in Saudi Arabia
Objectives
- Ensure the highest level of customer care and satisfaction at all times
- Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of the company
- Answer all internal and external calls swiftly and direct them effectively and transfer the calls to the sales staff ∙ Help Retailer to achieve industry-leading standards of process efficiency and cost control
- Ensure compliance with company policies and industry guidelines
- Count the showroom traffic and the received phone calls and to be reported to the sales manager on daily basis.
- Support the sales staff in the delivery process documentation.
Measures
- VQM / dealer audit
- Customer satisfaction (CEM)
- Departmental administrative costs
Key Tasks
Objective: Ensure the highest level of customer care and satisfaction at all times
∙ Maintain presence at reception desk, ensuring that all customers queries, whether in person or on the telephone, are answered and dealt with immediately.
∙ Page members of staff as needed, monitoring where and to whom customers are referred. ∙ Establish message and sign in and out systems to monitor whereabouts of key personnel at all times.
Objective: Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of the company.
∙ Develop and maintain excellent working relationships with customers by meeting and exceeding their expectations.
∙ Direct all customers towards the seating area when waiting for attention and offer refreshments. ∙ Ensure the reception desk is kept tidy to promote the professional image of the Retailer. ∙ Handle dissatisfied customers calmly and bring customer complaints to the attention of the Brand Manager immediately.
Objective: Answer all internal and external calls swiftly and direct them effectively
∙ Answer all calls promptly and in a consistently professional and friendly manner.
∙ Ensure all calls are properly identified and announced and the caller’s business is established. ∙ Notify the Brand Manager of calls not being answered or returned by any member of staff.
Objective: Help Retailer to achieve industry-leading standards of process efficiency and cost control ∙ Listen carefully and write messages clearly and legibly.
∙ Ensure all requested administration, documentation and communications are completed in an accurate and timely manner.
∙ Develop and maintain effective communication with all Retailer personnel.
∙ Develop and maintain effective communication with all visitors to the Retailer.
Objective: Ensure compliance with company policies and industry guidelines
∙ Operate within the law at all times.
∙ Ensure all health and safety legislation and internal procedures are followed.
∙
| Posted Date: | 2022-01-31 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Automotive Dealership & Distributor |
Preferred Candidate
| Career Level: | Entry Level |
| Degree: | Diploma |
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jobs Receptionist - Riyadh - SAMACO Automotive
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