Position Purpose
The Move One Immigration Coordinator is a senior member of the immigration team and is the primary point of accountability for Move One's immigration clients in their assigned destination.
Responsibilities / Duties / Functions Tasks
Collection of required data (answers to initial questions) and its verification, and further identification of the applicable full immigration procedure within 24hrs of receipt of documents or e-mail.
Monitoring changes in the immigration legislation and reporting on new requirements / changes to all the interested parties (Immigration Team / Country Manager / Product Manager / Clients);
Conducting bi-monthly staff meetings covering scheduling, training updates, and operational reminders, with all local Immigration staff, including phone meetings with any consultants in other cities;
Ensuring that all services are invoiced within the shortest possible time (not later than 48hrs after the service is complete), in accordance with clients billing requirements;
Creating regular - monthly reports (for: invoiced services, new clients, service issues, staffing issues, feedback, other) for the Country Manager;
Ensuring that Immigration staff complete any updated training programs by the assigned deadline;
Collecting feedback on the vendors and reporting to the Country Manager of any service issues arising from those feedback reports;
Collecting feedback from clients (Transferee, HR, RMC, other) and reporting it to the Country Manager and Key Account Manager, and recording it in V3;
Meeting, as required, with representatives of the preferred vendors to ensure a positive working relationship;
Ensuring that immigration templates, information in V3 and on Move One website is always up to date;
Monitoring the holiday scheduling of Immigration staff to avoid staffing shortages;
Assigning booked immigration services to an immigration Consultants;
Immediately advising the client of any service related complaints, issues or challenges;
Immediately notifying the Product Consultant, and Country Manager of any service issues or escalations brought to their attention by a client;
Supporting the Immigration Consultants with guidance, advice, and training during the service;
Monitoring the Immigration Consultants reporting in V3;
Supporting local business development staff by attending meetings with potential clients as required;
Creating and submitting operational reports and updates as required by the Country Manager, Key Account Manager, and Product Manager;
Participating in bi-annual performance reviews of local Immigration staff;
Participating in bi-annual Management Review meetings for their destination;
Responding to client requests for rates or immigration information on the day received (within 24 hours the latest);
Completing any client forms related to the service;
Tracking upcoming expiration dates in viaRELO and notifying the appropriate contact (local HR, Lead Consultant, or HQ Regional Coordinator) of any expiration date notices;
Recording vital service related information in viaRELO, and monitoring data entered by Consultants (comments, statuses, time-tracker, costs, other fields, and closing jobs;
Updating client specific information based on client alignment;
Representing Move One at expat events in their location as needed;
Work effectively as a team contributor on all assignments;
Interact professionally with other employees, customers and suppliers;
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations;
Perform quality work within deadlines
Job Details
| Posted Date: | 2024-07-25 |
| Job Location: | Saudi Arabia - Riyadh |
| Job Role: | Support Services |
| Company Industry: | Other Business Support Services |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | Saudi Arabia |
| Degree: | Bachelor's degree |
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jobs Immigration Coordinator / PRO GRO - Move One
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