all Jobs in Saudi Arabia Specialist - Customer Experience Digital Engagement - (Jeddah) - Abdul Latif Jameel Enterprises
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jobs Specialist - Customer Experience Digital Engagement - (Jeddah) - Abdul Latif Jameel Enterprises
Jobs in Saudi Arabia,وظائف في المملكة العربية السعودية/Jobs In KSA,
Company: AUTOHUB
Roll Purpose:
Optimizes UX to improve CX across digital and physical platforms, ensuring seamless and advanced customer interactions.
- Digital Channel Oversight: Manage and optimize UX across digital platforms, including APIs and omnichannel integrations like WhatsApp, social media, and email.
- Website Usability Management: Continuously improve website design and functionality to enhance user satisfaction and engagement.
- Online Reviews and Surveys Management: Monitor and respond to online reviews; design and implement customer surveys to gather actionable insights.
- Omnichannel Integration: Ensure consistent and effective customer communication across all digital channels, including on-facilities TV screens or other CX related hardware and software.
- Physical Engagement Excellence: Develop and refine physical customer engagement systems, including queuing processes and guest reception protocols.
- Analytics and Reporting: Analyze user interaction data across platforms to inform UX improvements and report on CX metrics.
Job Details
| Posted Date: | 2024-10-16 |
| Job Location: | Saudi Arabia - Jeddah - Ar-Rawdha |
| Company Industry: | Automotive Repair, Spare Parts, & Support Services |
Preferred Candidate
| Nationality: | Saudi Arabia |
| Degree: | Bachelor's degree |
To apply for this job click here
jobs Specialist - Customer Experience Digital Engagement - (Jeddah) - Abdul Latif Jameel Enterprises
Jobs in Saudi Arabia,وظائف في المملكة العربية السعودية/Jobs In KSA,