Jobs Management in Saudi Arabia
Under the general guidance and supervision of the General Manager and the Director of Operations, the Front Office Manager is responsible to align the departmental functions with the overall strategy of the hotel operation.
The Front Office Manager makes sure that the team members in the departments are executing and maintaining operational policies and standards of the Front Office Department.
KEY DUTIES & RESPONSIBILITIES
• Complying and adhering to the financial budgets in regard to revenue, payroll, and expenses to report accordingly for needed actions or preventive measures as appropriate.
• Seeking alternatives to minimize turnover to increase stability and moral in the department.
• Ensuring the Front of House team, work with a sales focused attitude and an awareness of sales opportunities to maximize revenue. • Ensuring all Front desk personnel are aware of all room types, prices, and contracts and kept informed on promoting and up-selling initiatives.
• Maintaining an open door policy. • Scheduling departmental physical inspection checklists and following up accordingly. • Ensuring an efficient check-in and check-out procedures.
• Participating in guest or business driven events.
• Interviewing all prospective Front Office Personnel to ensure they are customer focused.
• Monitoring and controls VIP amenities.
• Maintaining an image and superior relations with local authorities, and other external organizations.
• Analyzing working environment and initiating discussion of possible improvements within the Department and submitting a proposal to the Director of operations for further actions.
• Coordinating and initiating yearly evaluations to all levels of team for the department.
• Ensuring daily shift hand-over is conducted in a professional and constructive manner.
• Ensuring proper telephone operating procedures are followed at all times and in accordance with company standards.
• Ensuring that all departmental operation manuals and job descriptions are prepared and updated annually.
• Ensuring Front Office forms, reports, meeting minutes, training logs and guest comments are forwarded on a timely basis to Corporate and/or Hotel Management.
• Reviewing daily reports to ensure system is maintained per company policies and procedures.
• Spot checking registration cards to ensure accuracy of data transfer and entry.
• Handling effectively all correspondence in regard to complaints within 24 hours of receiving.
• Conducting and/or attending monthly team meetings, shift briefings, training, or any other as scheduled by Management and ensuring minutes are recorded and directed to the appropriate parties, as appropriate.
• Acting as a role model to all team members of the property in regard to the importance of punctuality and a high standard of personal appearance and hygiene in accordance to the hotel’s grooming standards. ’walk the talk’ • Ensuring that the inside and outside of the Hotel is maintained and in perfect condition.
• Ensuring that the public area in the lobby level, are well maintained all the time. • Conducting daily front and back of house inspection schedule.
• Being responsible for the overall the daily operational standards and policies of the Rooms Department.
• Being responsible for the overall appearance of the hotel.
• Developing and maintaining interpersonal relationship with guests, Tour Operators and Team members to insure repeat business, internal and external guest loyalty.
• Playing a vital role in creating and upholding the Hotel’s Image between the Hotel and external authorities from one side, and team and internal guests from the other.
• Establishing a training structure within the department.
• Adhering to training schedules, and taking an ownership of the any training and development activities to team members. • Performing related duties and special projects as assigned by management
Job Details
| Date Posted: | 2014-09-15 |
| Job Location: | Mecca, Saudi Arabia |
| Job Role: | Management |
| Company Industry: | Hospitality/Tourism/Travel |
| Joining Date: | 2014-10-01 |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |
| Nationality: | Saudi Arabia |
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jobs Front Office Manager - Anjum Hotels
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