Jobs Customer Service Jobs in Saudi Arabia in Saudi Arabia
Jotun is growing fast all over the MEIA region (Middle East, India and Africa), and to continue our ambition of further growth and development, we need talented young employees to drive us forward. The Jotun MEIA graduate program is one important tool in meeting this challenge, as it offers the graduates a rich and fulfilling experience along with extensive training.
Jotun MEIA region is looking for young talent for a one year graduate program. We will give this opportunity to highly qualified candidates that we believe can make a difference to the future development of Jotun. The Jotun MEIA graduate program will take the graduates through a challenging and exciting journey in the organization. Selected candidates will also be given specific tasks and assignments for a maximum period of 3 months outside their home location within the MEIA region.
Loyalty, respect, care and boldness are our Jotun values, and the foundation for all our business. These values will be reflected in our graduate program.
Jotun Paints Saudi Arabia has been established for more than 30 years and has three production facilities in Jeddah and Yanbu with 5 sales offices and warehouses around the Kingdom and more than 500 employees. Jotun Saudia has ambitious growth plans and in order to support this growth, as a part of the Jotun MEIA graduate program, we are looking for a Customer Service Representative in the Customer Service and Planning Department. This position is based in Jeddah.
Job description:
- Assist on managing effectively the centralised order entry processing on day to day basis.
- Contribute to achieve departmental objectives and Must-Win Battle and report status.
- Provide feedback to internal and external customers about to order and delivery status.
- Follow up on customer orders, delivery schedules and open orders.
- Identify and coordinate with HR dept. about subordinate’s development plan and training.
- Initiate the creation of new customer’s account by providing the information in CSD pages in coordination with Accounts.
- Able to conduct non-OTIF (On-time, In-Full) analysis and implement improvements or corrective action.
- Facilitate the daily morning meeting of the department to discuss any operational and administrative issues that require a preferential action.
- Conduct order ageing analysis and come up with an action plan to adhere the agreed delivery lead time.
- Promote a customer service mindset by embracing the customer service beliefs.
- Establish and ensure adherence to the set Health, Safety, Environment and Quality standard operating procedure set by the department.
Job Details
| Date Posted: | 2017-01-02 |
| Job Location: | Jeddah , Saudi Arabia |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Other |
Preferred Candidate
| Career Level: | Entry Level |
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