Management Jobs in Saudi Arabia Service Manager - Eastern Province - SAMACO Automotive Career Site
Jobs Management in Saudi Arabia
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Jobs Management in Saudi Arabia
Objective: Formulate policies and procedures to achieve maximum sales of parts and labour
- Assess service department financial performance
- Plan, initiate and promote service department marketing events, with reference to Volkswagen marketing initiatives
- Instigate advertising and promotional activities, with reference to Volkswagen marketing initiatives
- Carry out regular reviews of all pricing policies, labour rates, fleet discounts and parts pricing
- Work closely with the sales department to ensure all buyers are introduced to the service department
Objective: Maintain agreed profit margin and return on investment by efficiently controlling stocks, assets and all financial transactions
- Examine management accounts and composite figures monthly, to allow necessary improvements and corrective action to be taken
- Monitor financial expenditure and ensure adherence to budget
- Ensure all outstanding debts are collected promptly
- Monitor warranty claim submissions and credit account applications and take appropriate action
- Ensure all stocks and services purchased for resale are monitored and sold at a profit
Objective: Achieve and strive and exceed all targets and sales objectives through an efficient workshop operation
- Enhance facilities, improve technical skills and achieve high standards of workmanship
- Communicate job expectations and provide regular feedback of team’s performance
- Establish training requirements and costs to provide satisfactory levels of skill and job satisfaction
- Administer performance reviews with all reporting personnel
- Establish and review incentive schemes used in the service department
Objective: Ensure the highest level of customer satisfaction
- Ensure customers are received courteously and efficiently
- Work to constantly improve the quality of customer service
- Handle dissatisfied customers calmly and resolve complaints sensitively
- Ensure essential Volkswagen courses are attended and the correct records maintained
Objective: Help Retailer to achieve industry-leading standards of process efficiency
- Ensure adequate staffing to achieve departmental objectives
- Ensure correct maintenance of tools, equipment, and other materials in the service department
- Ensure correct understanding and departmental usage of computerised systems
- Monitor workshop productivity and the effective use of labour
- Monitor first time fix rates and take any necessary actions to improve them
Objective: Ensure departmental compliance with company policies and industry guidelines
- Ensure the correct recycling of all disposed and damaged items in line with environmental regulations
- Operate within the law at all times
- Ensure all health and safety legislation and internal procedures are followed
- Operate at all times within company policy and follow Volkswagen operating standards
- Maintain contact with Volkswagen, suppliers, and statutory representatives
Job Details
| Date Posted: | 2018-02-19 |
| Job Location: | Eastern Province, Saudi Arabia |
| Job Role: | Management |
| Company Industry: | Automotive |
Preferred Candidate
| Career Level: | Management |
| Nationality: | Saudi Arabia |
| Degree: | Bachelor's degree |
To apply for this job click here
jobs Service Manager - Eastern Province - SAMACO Automotive Career Site
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