E-Care Supervisor (Female) - Contact Center Company jobs Customer Service in ksa

Customer Service Jobs in Saudi Arabia E-Care Supervisor (Female) - Contact Center Company
Jobs Customer Service Jobs in Saudi Arabia in Saudi Arabia

• Supervising the daily running of a digital contact center, effective resource planning and implementing contact center strategies and operations

• Ensuring all relevant communications, records and data are updated and recorded;

• Supervising all staff

• Update & record all relevant communications

• Handling the most complex customer complaints or enquiries;

• Responsible for managing staff performance to meet SLAs

• Optimize resources across digital / non-digital channels to meet desired SLAs .

• Responsible for applying project plans.

• Leading & Monitoring progress of other members of the project team.

• Maintaining Project schedules and ensuring all timelines are met.

• Responsible for all daily, weekly & monthly reports

Job Details

Posted Date:	2018-03-19
Job Location:	Riyadh, Saudi Arabia
Job Role:	Customer Service and Call Center
Company Industry:	Customer Service

Preferred Candidate

Career Level:	Mid Career
Gender:	Female
Nationality:	United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen
Degree:	Bachelor's degree

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