Jobs Management in Saudi Arabia
• Manages the activities of the Call Center and Fulfillment Representatives and ensures the timeliness, quality, and quantity of work performed.
• Directs and ensures compliance with all operations and functions, including policies, procedures, and objectives.
• Helps develop and ensure successful execution of annual objectives, goals, and strategies for the Call Center including accountability for budgeted expenditures.
• Provides guidance and assistance with complex issues, establishes work priorities, and makes decisions within established guidelines and/or authorities.
• Manage first line supervisors that are responsible for managing the day-to-day operations of a team of representatives handling customer inquiries and issues.
• Knowledge of customer service techniques and standards required. Banking or bill payment experience is helpful.
• Good knowledge of MS Office (Word, Excel PowerPoint, Access), internet and email.
• Strong verbal and written communication skills along with presentation skills.
• Time management and analytical skills.
Job Details
| Posted Date: | 2018-04-26 |
| Job Location: | Jeddah , Saudi Arabia |
| Job Role: | Management |
| Company Industry: | Retail/Wholesale |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Saudi Arabia |
| Degree: | Bachelor's degree |
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jobs Call Center Manager - ابراهيم القرشي
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