Jobs Customer Service Jobs in Saudi Arabia in Saudi Arabia
• Manage diffferent functions, task and daily running of the call center primarily the inbound and outbound campaigns .
• Periodic Assignment and distribution of task/campaigns to Call agents
• Prepare and conduct periodic training of agents (ladies) on different functions of CRM.
• To seamlessly communicate and train agents on any process change
• Monitor Call agent performance and achieve monthly target for the agent
• Prepare staff assessment and productivity report.
• To liaise with Quality assurance supervisor and maintain call and data quality KPI.
• Maintaining service level KPI’s of the contact center including Inbound Service level of above 90%
• To liaise with marketing department on latest updates of prices , promotions and communicate the same to the team and quality assurance supervisor.
• Prepare weekly/ monthly reports of campaigns/task using excel and powerpoint for CRM Manager.
• Conduct interviews and recruitment of call agents.
• Coordinate with HR on related administrative task.
• Monitor and control staff discpline including absence , lateness etc.
• To administer various systems and liase with IT team and vendors to develop and enhance CRM process in the systems.
• Any other task on demand
Job Details
| Posted Date: | 2018-10-07 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Automotive |
| Monthly Salary: | US $4,000 |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Female |
| Nationality: | Saudi Arabia |
| Degree: | Bachelor's degree |
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