Jobs Administration Jobs in Saudi Arabia in Saudi Arabia
Training & Performance
- upport the development & ensure that all Technicians have appropriate training and tools needed to perform their jobs accurately.
- Enforce policies and take appropriate misconduct action as per Geidea policies when required.
- Ensure that all tickets assigned to Technicians are closed real time within SLA monitoring & reducing AGING tickets on a daily & weekly basis.
Financials – Operational Efficiency / Cost Reduction
Monitors & make sure that there are no pending ready to go tickets aging with Technicians on a daily basis.
Ensures that all (terminals, sims, stands, paper rolls, MADA branding materials) received from Warehouse stores are delivered to the right merchant at the right time in the right manner following the right processes and right quality.
Reminds all Technicians from time to time on agreed quality standards and TS standard operating procedures, new updates & software upgrades for smooth regional implementation.
Performance Management
- Counseling to erring Technicians to redo and correct tickets and resolve gaps as soon as possible. Reports immediately any violations (non-conforming) wrong installation and maintenance by providing Incident Report to Regional Manager for prompt action and resolution.
- Performs other projects, tasks, assignments and roles from time to time as assigned by Regional Manager &/or senior management.
- Perform regular (PIP) Performance Improvement Process and give feedback and coaching for continuous improvement to all Technicians.
- Ensure all operational KPIs are met as per agreed targets and standards.
Quality Management:
- Ensures all work completed by team meets both SAMA and Geidea requirements through regular self-auditing of tickets closed by technicians daily.
- Daily monitoring & validation of tickets of team: (Right First Time) and timely (Close Real Time within SLA) technical support services to Bank/Merchant customers with complete data: latest software, GPS coordinates, SIM No., full MADA branding with uploaded photographs, Job Orders with signature of merchant including all other current and future requirements.
Job Details
| Posted Date: | 2019-12-16 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Administration |
| Company Industry: | Computer Hardware & High-Tech Manufacture |
| Monthly Salary: | US $3,000 |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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