Jobs Customer Service Jobs in Saudi Arabia in Saudi Arabia
· Supervise day-to-day operations in the customer service department.
· Develop service procedures, policies and standards
· Plan, design flyers and send email announcements to introduce new services and policies to the residents.
· Create, design forms and excel spreadsheets to be used as tools to organize data and calculates invoices
· Maintain accurate records and document all tenants’ service activities
· Checks Monthly and Daily schedule submitted by Supervisors to ensure all duties are covered
· Hiring, training, coaching, and leading call center representatives as they provide support for customers.
· Plan, prioritize and delegate work tasks to ensure proper functioning of the department
· Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
· Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices.
· Handle complex and escalated customer service issues and liaise with the management or concerned department for resolution
· Liaising and meeting with service providers who can provide service to residential area.
· Evaluate performance with key metrics (accuracy, errors, customer satisfaction, attendance)
· Prepare reports for different departments or upper management
· Identify and implement strategies to improve quality of service, productivity and profitability
· Creating customer satisfaction surveys to improve level of satisfaction
· Taking on other tasks or projects to support employees, other managers, and call center operation
· Generates daily report from Micros (Cashiering System)
Job Details
| Posted Date: | 2020-11-04 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Hospitality & Accomodation |
Preferred Candidate
| Career Level: | Management |
| Nationality: | Albania; Austria; Australia; Bosnia and Herzegovina; Belgium; Bulgaria; Belarus; Canada; Switzerland; Czech Republic; Germany; Denmark; Estonia; Spain; Finland; France; Great Britain (UK); Greece; Croatia (Hrvatska); Hungary; Ireland; India; Iceland; Italy; Kosovo; Lithuania; Luxembourg; Latvia; Moldova; Montenegro; Macedonia; Netherlands; Norway; New Zealand; Philippines; Poland; Portugal; Romania; Serbia; Russian Federation; Sweden; Slovenia; Slovak Republic; Ukraine; United Kingdom; United States |
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