Engineering Jobs in Saudi Arabia Contact Center Consultant - Acuative ME
Jobs Engineering Jobs in Saudi Arabia in Saudi Arabia
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- Be able to demonstrate your ability to lead or guide teams made up of Cisco, Customer, and Partner members in the analysis and troubleshooting of complex network issues.
- Collaborate with solution experts to develop and deploy secure solutions.
- Experienced with implementing Cisco collaboration solutions.
- Ability to multi-task, self-start, work in a fast-paced team environment and work independently while maintaining outstanding communication skills.
- Exceptional integrity, outstanding communication skills, and strong interpersonal skills are critical traits.
- Proven Expertise in Cisco and Genesys contact center products.
- Experience designing contact center solutions to meet AL RAJHI BANK requirements.
- Skilled in designing contact center architecture to meet AL RAJHI BANK specifications.
- Experience creating customer requirements for designing custom contact center solutions.
- Interface with management and vendors to develop and implement new contact center solutions to meet business requirements.
- Build the contact center solution to meet Multi-site datacentre design, migrations, and buildouts with disaster recovery planning and implementation.
- Design and manage the rollout of various contact center scenarios with necessary capacity planning, performance tuning, and configuration optimization.
- Solve unique or complex problems that have a broad impact on the business. Take a broad perspective to identify innovative solutions.
- Analyze business requirements to develop technical contact center solutions and their framework.
- Design, test, and inspect contact center systems.
- Perform contact center modeling, analysis, and planning.
- Develop technology roadmaps.
- Develop test plans, implementation plans, and project timelines for various projects.
- Determine production direction.
- Assess vendor development/test strategies.
- Solve complex problems with many variables.
- Framework Routing & Reporting Foundation
- Framework Routing & Reporting Operations
- Framework Routing & Reporting Administration
- Framework Routing & Reporting Foundation
- E-Services Foundation
- E-Services Administration
- Gathering Business requirements
- Design new business routing needs
- Design new solutions for the contact center
- Enhance the routing in a better way to satisfy the customers.
- Perform integration with 3rd party applications.
- Check for the newest Genesys systems that suit the contact center and build it.
Job Details
| Posted Date: | 2022-02-11 |
| Job Location: | Riyadh, Saudi Arabia |
| Company Industry: | IT Services |
Preferred Candidate
| Career Level: | Management |
To apply for this job click here
jobs Contact Center Consultant - Acuative ME
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