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Summary
The Account Manager will partner with and ensure the long-term success of our customers.
Will be responsible for developing long-term relationships with portfolio of assigned customers, connecting with key business executives and stakeholders. Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
Duties and Responsibilities
- Take accountability for the overall revenue growth, customer satisfaction, and business performance within a portfolio of assigned customer accounts.
- You will achieve set objectives and goals by managing an account portfolio, building on existing relationships with key decision makers, whilst demonstrating a passionate and credible approach to winning new business to increase the account base and drive ongoing revenue growth.
- Take accountability for account planning, including identifying and documenting clients’ organizational structure, IT initiatives, application needs and business issues.
- Evaluate past performance and competitor performance within accounts and markets within your account sector to capitalize on opportunities and ensure maximum account penetration and corporate growth.
- Take ownership for developing key relationships within the account and identify and build interdepartmental relationships to identify further opportunities and strengthen the company’s position as a preferred supplier.
- Develop and manage appropriate 3rd party relationships with potential channel partners, technology partners and resellers that support corporate strategy and growth.
- Maintain a high level of personal knowledge relating to market and competitor activity and technological trends to support account strategy and planning to ensure market share growth.
- To be a local center of expertise and product knowledge across your account base and serve as a product champion and persistent source of market intelligence for other areas of the business (e.g. product development, product marketing, pricing etc.).
- Identify strategies and tactics to help manage the risk of churn within each account.
- Work in collaboration with sales support to prepare proposals, quotations and tender responses for defined products and services.
- Carry out prospecting both independently and in collaboration with marketing and new business teams in order to identify new opportunities in line with sales targets.
- To work in collaboration with pre and post sales and other departments to ensure that orders are installed effectively and on time, whilst ensuring that the appropriate level and mix of resource is made available to win specific customer opportunities and optimize the company’s business.
- Anticipate client concerns and roadblocks and overcome obstacles that may delay.
- Customer integration or impact further system use or account growth.
Job Details
| Date Posted: | 2015-04-20 |
| Job Location: | Riyadh, Saudi Arabia |
| Job Role: | Sales |
| Company Industry: | Information Technology |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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