Jobs Customer Service Jobs in Saudi Arabia in Saudi Arabia
- Act as contact point for unassigned customers and be their advocate internally within Maersk Line
- Ensure smooth execution of the end-to-end shipment lifecycle, engaging both the customer and relevant internal stakeholders
- Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
- Manage / improve day to day process interaction with customers
- Be fully responsible for customer satisfaction
- Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation
- Commercial intelligence: engage customers in discussions about new business opportunities and competitor/market intelligence
- In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
- Always behave in a manner consistent with and loyal to the A.P. Moller - Maersk values.
Job Details
| Date Posted: | 2017-02-23 |
| Job Location: | Jeddah , Saudi Arabia |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Shipping |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Saudi Arabia |
| Degree: | Bachelor's degree |
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